At MoodLyte Technologies, customer satisfaction is our main concern. If you are not completely satisfied with your purchase, please contact our Customer Service Department by email to info@MoodLyte.com Our Customer Service Department is available for your assistance
Monday-Friday, 9 a.m. to 5 p.m., Eastern Standard Time.
SHIPPING: Most orders are shipped within 3 to 5 business days from date of order. If we are temporarily out of stock on an item you will be notified, and your order will ship once stock has arrived. We ship via UPS or USPS.
RETURNS: Items must be returned, freight prepaid, within 30 days, and in the same condition they left our premises. A restocking fee of 20% will be deducted before issuing any credit. Shipping charges are not refundable. You must obtain a RMA (Return Merchandise Authorization) prior to returning any items. Fill out the Return form, Click Here "Returns".
This code is provided to ensure that your request is handled and processed both quickly and efficiently. Therefore, it is important that this number be printed on the outside of the package being returned. This will expedite the process and allow us to correct the problem more efficiently.
Damaged Items: If you receive a damaged item, please contact our Customer Service Department immediately, and a customer service representative will issue a RMA (Return Merchandise Authorization) and RMA number. They will record the necessary information and your replacement item will be sent . Since customer satisfaction is our main concern, you can rest assured that if a problem arises, we will make every attempt to rectify it.
When returning merchandise, please send the returned items back in the original package, with the RMA number marked clearly on the outside of the box. Please include a copy of your RMA Form. The returned items should be shipped prepaid to the following address:
MoodLyte Technologies Returns
RMA # (please include the number provided by our Customer Service Department)
1417 SW 1st Avenue
Fort Lauderdale, Florida 33315
For your security, please ship all returned merchandise through an insured carrier like UPS or Federal Express. We want to ensure your safety, as MoodLyte Technologies is not responsible for any items being returned that are lost or damaged.